Canada Post Update
Canada Post moving forward with preliminary work on multi-year transformation
Canada Post’s transformation to restore and renew the postal service is now underway. Following initial meetings with our bargaining agents, we are starting preliminary work on two core initiatives: converting the remaining addresses that receive door-to-door delivery to community mailboxes and modernizing our retail network.
Nearly three out of every four Canadian addresses already receive mail and parcels through some form of centralized delivery.
73% Centralized delivery (community mailbox, PO box, apartment/condo)
23% Door-to-door
4% Rural mailbox
Converting remaining door‑to‑door addresses will help create a more consistent level of service across the country while supporting Canada Post’s ability to serve Canadians now and into the future.
Canada Post’s transformation will strengthen the postal service, allow it to be a better partner for businesses, enable national commerce and help it meet its dual mandate of delivering for all Canadians without being a recurring burden on taxpayers.
It is therefore important we move forward in a timely manner while working closely with our bargaining agents and the government to ensure we can meet the evolving needs of Canadians in a financially sustainable way.
As we undertake this important transformation, we are committed to providing consistent, reliable service, competitive rates and the certainty and stability your business needs.
The move to community mailboxes
We are converting approximately four million addresses that still receive door-to-door delivery to community mailboxes. This will take about five years, with different areas moving to community mailboxes each year.
As a first step, we are reaching out to 13 communities where we plan to convert approximately 136,000 addresses from door-to-door delivery to community mailboxes in late 2026 and early 2027. A list of these communities and postal codes can be found on our website at canadapost.ca/
Canada Post will engage with communities as it identifies suitable locations for community mailbox sites. It is also notifying residents of the upcoming change to their mail delivery, and will keep them, businesses, bargaining agents and employees informed every step of the way.
What this means
Converting addresses to community mailboxes helps ensure your products are delivered securely and conveniently to customers. Community mailboxes feature locked compartments for mail and parcels, giving residents reliable access to mail and parcels at any time of day.
More than 80% of parcels delivered by Canada Post fit into a community mailbox’s individual compartment or one of the dedicated parcel compartments. Parcels that do not fit or that require a signature are delivered to the door or held for pickup at a nearby post office.
Placing more addresses under lock and key will help manage growing concerns about package theft, providing additional peace of mind for both businesses and customers.
Retail modernization
While Canadians still value post offices, they are visiting them less frequently and making fewer in-store purchases. This pattern has driven a 30% drop in retail revenue since 2021. Usage is also uneven across the network.
The retail modernization process will begin with market reviews to gather and validate operational data of local post offices. This will provide us with an accurate and up-to-date view of each location.
Regions will also be evaluated as a whole so each post office can be viewed through a community lens.
This analysis will support careful evaluation of our network to determine where changes are most warranted while prioritizing service to Canadians and protecting it where it is needed most.
What this means for your business
Retail modernization supports the long‑term, financial sustainability of the postal network, helping ensure services continue to be available where and when they are needed.
Our retail network – the largest in Canada – will continue to provide access to pickup and drop‑off services across the country, supporting the delivery needs of businesses and Canadians as expectations continue to evolve.